What things mean, what to do first, and who to call

Every site, and the whole account, is always in one of these. Each has its own word and its own shape, so you never have to rely on a colour.

Stable

Every site has sent readings recently and nothing is open against it. Nothing for you to do.

Attention needed

A warning is open. Nothing is wrong yet, but someone should plan to look at it today or this week.

Action required

Something serious is open. It stays on the screen until its cause is gone, even after somebody has said they have seen it.

Unknown

Greecon cannot tell. A site has never sent readings, or its readings are out of date. Silence is never counted as “all well”.

Simulated

The numbers are made up, to show how Greecon looks. Real sites never show this.

Across several sites the most urgent answer wins: Action required, then Unknown, then Attention needed, then Stable. A problem at one site is never averaged away by the others.

1. Read what it says, and where. The alert names the site and says what is wrong, in a sentence.
2. Do the first thing it tells you to check. If it says Act now and it is safe to go there, go. If it is not, or you are not the right person, call whoever looks after that equipment.
3. Say you have seen it. On a phone, press the link in the message (“I have seen this”) and then the button on the page it opens: no sign-in is needed, and it works for 72 hours. Or press Acknowledge on the alert in Alerts. Either way Greecon stops reminding the next person. Acknowledging does not fix anything and does not hide it: the alert stays until its cause is gone.
4. If you cannot tell what to do, write to info@greecon.earth and say the site's name. A person at Greecon reads it.

Who is told, and when

• Act now: an email at once to the first person on the list. If nobody has acknowledged after 10 minutes, a text message. After 30 minutes, the next person, by email and text.
• Check today: one email to the first person, held back through the night (22:00 to 07:00).
• For your information: shown on the screen and in the morning message, never pushed.
• The morning message: one email at 07:30 saying whether everything is all right.

Greecon only reads your site. It cannot switch anything on or off, and it is not a safety system: the protection built into your equipment stays in charge.

Write to info@greecon.earth. Say who you are, which site, and what you see. Greecon Sh.p.k answers on working days; for something that cannot wait, say so at the start of the message.

If you are the account's owner and cannot sign in, write to the same address. If you are not the owner, ask the owner first: they can turn your access on again and give you a new temporary password.

Your readings, your alerts, your audit log and how your account is set up are yours. The owner of your account can download them whenever they like, as a file that opens in a spreadsheet. If you ever stop using Greecon, write to info@greecon.earth and every reading Greecon holds is sent to you, and deleted if you ask.

What Greecon keeps and why is in plain words on the Privacy page.

Press Ctrl + K (⌘ + K on a Mac), or /, on any page to search for a page, a site or, for Greecon's team, a client. ↑ and ↓ choose, Enter opens, Esc closes.

Tab moves from one control to the next, and the first one skips straight to the page. Esc closes a menu. Everything can be done without a mouse.

Greecon follows what your phone or computer is set to: light or dark, larger text, more contrast, and less motion. There is nothing to switch on inside Greecon, so there is nothing to find or to forget.

Account

Your organisation's place in Greecon: its people, its sites and its history.

Site

One place that Greecon watches: a hotel, a solar plant, a farm, a water tank and pump.

Box

The small computer Greecon installs at a site. It reads the meters and sensors and sends the readings. If it is switched off or loses the internet, it keeps the readings and sends them when it can.

Equipment

The meters, inverters, sensors and pumps the box reads.

Reading

One measured number (for example, solar power in kW) with the time it was taken. Every number on screen says how old it is.

Alert

Something the readings show that a person should know about. It has a priority: Act now, Check today or For your information.

Acknowledge

“I have seen this.” It stops the reminders. It does not clear the alert.

Value

What your own solar kept on site, and what your water costs, at your own prices, from real readings. It is never a guess about the future.